Style Theory Care

What is Style Theory Care?

We know how important it is for you to rent your dream designer bags without worry. Our complimentary repair coverage enables you to rent worry-free so that you never have to pay for everyday wear and tear.

What we cover

We cover the repair cost for repairable damages up to HK$2,000 for our members. Minor repairs typically cost up to HK$1,750. Examples of repairable damages are:

  • Accidental pen marks (Estimated repair costs: HKD 500-1,200)

  • Light scuffing on the corners (Estimated repair costs: HKD 800-1,700)

  • Worn edging (Estimated repair costs: HKD 800-1,500)

What we do not cover

Irreparable damages and the loss of bags arising from loss or theft are not covered under Style Theory Care. Examples of irreparable damages are:

  • Loss of straps and parts

  • Torn leather

  • Suede discolouration

How does Style Theory Care work?

In the event of damage, contact our customer service team via the in-app chat immediately.

For any damages:

  1. Our team of experts will assess and determine whether the damage can be repaired.

  2. For repairable damages, there will be no charge to you should the cost of repair not exceed your coverage amount. For repairs that exceed your coverage amount, a repair cost quotation will be provided to you and you will be charged the difference between the cost of repair and your coverage amount.

    For example, if the repair fee is assessed to be at HK$1,800 you will not be charged. If the repair fee is assessed to be at HK$2,200, you will only need to pay HK$200 as the coverage is up to HK$2,000 and the differential is chargeable.

  3. For irreparable damages, loss or theft, you will be responsible up to the full value of the bag.

In the event:

1. The cost of repair is equivalent or less than HK$2,000, you will not need to pay

  • Cost of repair: HK$2,000

  • Style Theory covers: HK$2,000

  • You pay: HK$0

2. The cost of repair is greater than HK$2,200, members will only need to pay the differential:

  • Cost of repair: HK$2,200

  • Style Theory covers: HK$2,000

  • You pay: HK$200

Why can't you fully cover the cost of damages?

Having a co-payment scheme helps keep the cost of Style Theory Care low and accessible to all. It also helps us to minimize the potential of abuse.

Terms & Conditions

Our complimentary repair coverage ensures that you do not have to pay for the repair of fair wear and tear up to HK$2,000.

This is included complimentary in your subscription fee to protect you against cost of minor repairs. It does not cover bags that are lost, stolen, or cannot be repaired. Style Theory consults with a panel of bag repair experts to determine what can or cannot be repaired, as well as the cost of repair. Repairs by contractors outside of the panel will not be covered or accepted.

Style Theory Care protects you against cost of repairs and does not cover bags that are lost, stolen or are irreparable. Style Theory solely  determines what can be repaired and what is irreparable; and will also determine the amount charged based on its team of experts. Repairs performed by third parties will not be covered or accepted under Style Theory Care.

Style Theory has the right to refuse or terminate Style Theory Care at its discretion and will do so for anyone suspected of fraudulent behavior. In the event of termination  Style Theory will refund the payment on a prorated basis.